Must-Haves

● Bilingual Spanish & English (strong written English required)

● Experience in fast-paced, high-volume environments (e.g., contact center, retail, food service)

● Strong multitasking and time management skills

● Ability to handle multiple communication channels (calls, email, fax, chat)

● Strong documentation and data entry skills (high accuracy required)

● Ability to type quickly while speaking with clients (typing assessment required)

● Customer service mindset with ability to handle sensitive/emotional situations

● Ability to work under pressure in a high-intensity environment

Nice to Have

● Previous contact center experience

● Experience in healthcare, mental health, or human services

● Experience using EHR systems (e.g., Netsmart Avatar)

● Experience with Microsoft Office tools and contact center platforms

● Experience handling referrals, scheduling, or administrative workflows

● Experience working with external databases or service systems